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Why are my sessions not appearing in Analyze?
Completed sessions will take a few minutes to be displayed in the Chargifi Analyze app from the time you take a device off a Spot. This ensures that any sessions with short gaps between them are re...
How to troubleshoot the Wi-Fi network on a Mac
Overview If you having difficulty joining the Chargifi Neutrons to your network, this article gives you information on how to debug the Wi-Fi network in which you are installing Spots. Procedure ...
Recommendations and information on how to deploy Spots with a Bluetooth mesh network
Below is a list of things to be aware of before deploying Spots in a Bluetooth mesh network: The maximum distance between Neutrons and/or a Cloud Gateway is 7 m. Chargifi's recommended distance be...
Troubleshooting issues when assigning Neutrons to Gateways
Step 1. Assignment Removes the Neutron from it’s previously attached Spot if there is one Attaches a Neutron to a Spot Sets the `Assigned At` time on the Spot Attaches a Neutron to a Cloud Gateway...
How to troubleshoot Neutrons provisioning to and joining Gateways
Step 2. Joining Sets the `Activated At` and `Beacon Configured At` times on the Spot Note All Neutrons must be provisioned within 5 m of a Cloud Gateway, and can then be installed further away by h...
How to troubleshoot calibrating Neutrons with Cloud Gateways
Overview Request Neutron calibrates itself Neutron calibrates itself and updates its base reading Neutron sends the new base reading in a standard state update If the base reading has changed and ...
How to troubleshoot an activation for an installation with Cloud Gateways
Overview The prerequisites and LED light descriptions below should enable you to troubleshoot the activation process for installing Chargifi SmartSpots with Cloud Gateways. You activate the Gateway...
How to troubleshoot an activation for a Wi-Fi installation
Overview The procedural steps below enable you to troubleshoot the activation process for installing Chargifi Spots. Before troubleshooting, we recommend you try the BlinkUp process once more from ...
Troubleshooting other activation-related issues
Firmware Updates During Activation Most Chargifi Neutrons that have been in a warehouse for a long time will need to update their firmware once they are first connected to the internet. This is co...
Why and how do installations fail?
Overview There can be various stages of the installation process during which you may come across some unexpected issues when you are commissioning your Spots. Some of the more common issues during...