How do I resolve alerts?

Overview

Alerts can be resolved in the following ways:

- Manually

- Automatically

Procedure

Manual Alert Resolution

If you have a known issue (such as the Wi-Fi being down in a specific venue) and you want to clear your alerts, you can do this manually.

1. Go to the Alerts section in the Manage app and find the alerts related to the venue for which the alert can be resolved manually.
   
   
2. Click the checkmark icon.
   
   

Result

The alert disappears from the list of alerts and appears immediately as a manually resolved alert in the alerts overview.

The alert is marked as Manually Resolved until it is triggered again by another occurrence of the same issue. 

Auto-Resolve Alerts

To resolve alerts remotely, select a Spot in the Spots section of the Manage app and choose one of the buttons in the top right to perform the following specific user actions on a Spot:

• Reboot Spot
  If you receive alerts for a Spot regarding abnormally long charging sessions or a Spot has to be plugged back in again, then you may need to reboot the Spots remotely after the issue has been resolved. 
  
  
• Calibrate Spot
  Calibration is the process of getting Neutrons onto the network. You may need to calibrate a Spot remotely if it is showing as being offline or not recognizable.