Alerts can be resolved in the following ways:
Manual Alert Resolution
If you have a known issue (such as the WiFi being down in a specific venue) and you want to clear your alerts, you can do this manually.
- Go to the Alerts section in the Manage app and find the alerts related to the venue for which the alert can be resolved manually.
- Click the checkmark icon.
The alert disappears from the list of alerts and appears immediately as a manually resolved alert in the alerts overview.
The alert is marked as Manually Resolved until it is triggered again by another occurrence of the same issue.
To resolve alerts remotely, select a SmartSpot in the SmartSpots section of the Manage app and choose one of the buttons in the top right to perform the following specific user actions on a SmartSpot:
- Reboot SmartSpot
If you receive alerts for a SmartSpot regarding abnormally long charging sessions or a SmartSpot has to be plugged back in again, then you may need to reboot the SmartSpots remotely after the issue has been resolved.
- Calibrate SmartSpot
Calibration is the process of getting Neutrons onto the network. You may need to calibrate a SmartSpot remotely if it is showing as being offline or not recognizable.