To amend the alerts you receive follow the steps on this article.
The alerts you can receive are explained a little below:
- 'Unreachable for over X hours' : an External Communication Module (ECM) or Gateway (GW) can't be reached for the time period you've selected. This could mean that your WiFi is down or the unit has been unplugged.
- 'Session Deviation' : a 'Spot' has been in use for longer than the time limit you've selected.
- 'WiFi Signal Quality' : the WiFi signal quality has dropped below the RSSI (Received Signal Strength Indicator) you've selected for an ECM or GW.
- 'No Activity In Over X Days': there has been no activity on a 'Spot' for the time period you selected.
- If you receive a 'Session Deviation' alert this might mean that a device or receiver has been left on one of your Spots.
- If you run a hotel, consider increasing the threshold you set for the length of your sessions as we find that overnight guests have longer charging sessions.
- If you find that a receive a number of 'Unreachable for over X hours' alerts but your WiFi connection is fine, check that these units haven't been unplugged.
- If you receive the 'No Activity In Over X Days' alerts you may want to check that these units are still available and that the markers and materials at the Spot are clearly visible.
- You will likely know from other sources if you have challenges with your WiFi but if you receive 'Not Reachable For Over X Hours' and 'WiFi Signal Quality' alerts for the same Spot this would suggest the Spot is struggling to stay connected to your WiFi router.