We have network requirements to ensure a seamless service to you and your users:
WiFi Frequency: The components in our hardware have constraints to ensure they are always working optimally.
Open Ports: Our servers use ports to be able to communicate securely with our hardware.
Security Type: Security needs to be of a certain level due to the complexity of WPA Enterprise and its setup.
Captive portal: Captive portals are created for users, not for IoT devices, thus IoT devices should be whitelisted from being captivated.
To see our network requirements, follow this link.